Terms & Conditions

Terms and Conditions of Trading with Infusion Master

In these conditions: “The Company” means Infusion Master.

“Infusion Master is a brand name of Infusion Master Ltd reg no 15739286”

“The Customer” means the person, firm, or company whose order is accepted by the Company.

“The Goods” means the goods which the Company is to supply in accordance with these conditions of sale.

Introduction Before you place an order, you should read these Terms and Conditions in full. If you do not agree to any of these Terms and Conditions, we will not accept your order.

Conditions of Sale These conditions of sale apply to all sales made by “The Company.”

Any other conditions of sale or conditions of purchase or conditions of contract shall not apply unless specifically agreed to by all the Directors of the Company.

Changes to these terms. We may change these terms at any time by updating them, so please ensure that you check them regularly. By using the Site after any changes have been made to these terms, you will be deemed to have accepted the amended terms.

Orders placed by the Customer as a result of verbal or written offers or quotations or proforma invoices will not be considered binding unless the order is accepted by the Company, even if payment has been made and passed to The Company. This includes any orders placed via the website’s eCommerce system where acknowledged automatically.

Product Information and Pricing The Company makes every effort to ensure that the product information, including pricing, is correct but sometimes errors occur due to human error. If we identify that a product or service you have ordered is incorrect in any way, we reserve the right to cancel the order. We will refund any payment you have already made. We will correct the error where possible and you will be provided with the option to make the purchase again at the correct price or specification. If the change deems the product unavailable, we will, where practicable, offer a substitution. We are under no obligation to supply you with a product or service that has been mispriced or contains a specification error.

You will be contacted using the details you have provided to inform you of the cancellation.

Images We have taken great care to present the products on our website as accurately as possible. However, the images you see will depend on your monitor’s display and color capabilities and are only as accurate as the web design process allows. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.

Acceptance of Your Order Whilst dispatch, collection, or delivery lead times may be indicated to the Customer in good faith at the time of enquiry, goods offered are subject to actual availability at the time of order processing, and the Company accepts no responsibility for any delay in supply for whatever reason.

Payment is due to the Company immediately upon presentation of the invoice to the Customer. If full payment of any invoice has not been received by the Company within 30 days of the invoice date, interest will accrue at 2% per calendar month on the unpaid balance. Any legal, administrative, or recovery costs incurred will be the responsibility of the Customer.

Retention of Title Notwithstanding delivery of the Goods, property in the Goods shall not pass from the Company to the Customer until full payment has been received for all sums due.

Until such time as the property in the goods passes to the Customer, the Customer will:

• Retain possession of the Goods as bailee and fiduciary agent for the Company and keep them separate and clearly identified as the property of the Company.

• If requested by the Company, return unsold Goods at the Customer’s expense. Failure to do so allows the Company to enter the premises and repossess the Goods.

• Hold proceeds of any sale in trust for the Company and in a separate identifiable account.

Customer Support Our support team will be delighted to help you place an order, advise you on the range of merchandise we offer on our website, and help with queries about payment. Our support team is available from 9 am to 5 pm (GMT) Monday to Friday. Please email them at hello@infusionmaster.co.uk or call on 07534858345. Opening times may vary without notice.

Order Cancellation Due to our fast production process, once an order has been accepted and acknowledged, it cannot be cancelled.

Payment Methods We accept payment by Visa (Credit and Debit), MasterCard, Maestro, Switch, Electron, and PayPal. All payments must be made online in GBP.

Pricing Policy Infusion Master reserves the right to alter prices and product specifications without prior notice.

Product Availability If items ordered are out of stock, subject to a delay, or priced higher than shown on your order, we will try to contact you using the provided email. If an error occurs, we reserve the right to cancel the order and refund payment. Where possible, an alternative product may be offered. The Company is under no obligation to supply mispriced or incorrectly specified products.

Acceptance of Delivery If you fail to make arrangements with the courier for delivery within 14 days after the first attempt, we may store or return the goods at your cost. Risk in the goods passes to the customer immediately upon delivery.

Security All online transactions use 128-bit encryption. We reserve the right to verify details at random and report any fraudulent activity to the authorities.

Privacy Please see our separate privacy policy notice.

Website Usage Infusion Master reserves the right to update website content, correct errors, and modify terms without notice. We do not guarantee uninterrupted access to the website and are not responsible for any loss arising from its use.

Liability and Indemnity We do not limit liability for death or personal injury caused by our negligence. However, we shall not be liable for any indirect or consequential loss, including loss of business or profits. Customers agree to indemnify us against any claims arising from breaches of these Terms and Conditions.

Jurisdiction These Terms and Conditions are governed by English law, and any disputes will be settled in English courts.

General We may change these Terms and Conditions at any time. If any of these terms are deemed invalid or unenforceable, the remainder shall continue to apply in full force.

For the avoidance of doubt, it is agreed that no provision shall operate to create a charge over any of the Customer’s assets in favor of the Company.